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faq

Order

I ordered the wrong product. can I still cancel my order?

If a product has not yet been removed from our warehouse, an order can be canceled immediately.

If the order is already on its way, you can start the return procedure after receipt and return the ordered products

Until what time can I order so that it can be delivered the next day?

If you order from us before 20:00, we will deliver your order, if in stock, the next day.

Pay

How can I pay?

You can pay at NW Tools in different ways:
- PIN
- In cash
- On account

Returns, Repair & Warranty

I ordered the wrong product. can I still cancel my order?

If a product has not yet been removed from our warehouse, an order can be canceled immediately.

If the order is already on its way, you can start the return procedure after receipt and return the ordered products

I have a complaint.

Do you have a complaint? That's annoying. We want to help you as best and quickly as possible. In case of complaints, please contact us immediately.
We strive to resolve complaints with personal attention and as smoothly as possible.

you can withdraw contact through the following options: